How to Order within the Philippines

1. How Do I order a Product from your website?

Simply go to http://www.wellnessdepotph.net and check out any item from your bag.  Drag and drop items from the SHOP NOW page.

2. Do you accept credit card payments?

Yes, we do.

3. Do you offer FREE Shipping?

Yes, we offer FREE SHIPPING on most items except for some where a P100-P250 charge is required depending on size. Please Note that: (1) All glutathione Injectable IVs and IMs; and (2) All Multiple orders atleast two or more items are FREE of shipping and delivery charges.

4. When and how do you ship orders?

For Provincial orders, we ship thru LBC. We shipout orders same day as your payment. Our cut-off is at 5pm from Mondays to Fridays and 12noon on Sundays. There is no cutoff on a Saturday as we will shipout all Saturday orders on a Sunday (FYI, LBC does not have forwarding on a Sunday). Cutoffs may change during holidays or natural disasters. Shipping hours are between 6.30 to 8pm. Tracking information will be provided from 9pm onwards of the same day.

5. What is my guarantee that my item will be shipped after payment?

 

All our online transactions are being reviewed by Yotpo, an external US-based feedback generating platform. You can check the reviews for our website and also check the comments section in our FB page prior to any transactions.

Please also note that we are ranked 100/100 for web reputation.

web reputation

This information is from Google, AVG Threat Labs,

McAfee SiteAdvisor, Wot.

Weve had a good track record in our olx account since 2011 where we had a 100% positive feedback of more than 100 customers. Sadly, this has been deleted by olx, together with all feedback of all olx members. You can check our facebook page of more than 18000 likes and our instagram with almost 15000 followers.Please also note that we have an online reputation that we take care of in each transaction. We have been selling online since 2010.

Again, if in doubt, Cash on Delivery is available within Metro Manila for relatives or friends that you may have in the area.

6. How do I request for COD or Cash on Delivery?

Cash on delivery is only available in Metro Manila (with the exception of some areas North of Metro Manila). We normally deliver next day from when an order form is placed or same day if an order is placed before normal dispatch hours of 8am to 9am.

We have a regular route that we follow daily. Please refer to the following link: Delivery SchedulePlease send us an SMS thru GLOBE – 09175026807 or 09175724244 or SMART – 09999979047to schedule a COD

7. .Do you do meet-ups?

Some customers prefer meet-ups, so yes, we do meet-ups. We do meet-ups anywhere in Metro Manila (with some exceptions North of Metro Manila). Please refer to the following link for schedule per area: Delivery SchedulePlease send us an SMS thru GLOBE – 09175026807 or 09175724244 or SMART – 09999979047 to schedule a meet-up.

8. How do we pay for an order if outside Metro Manila?

Payments Accepted are indicated below. Details for payment shall be available once you check out an item from our webstore.

payment_provincial_snipped_454x102_454x102

9. Are your products authentic?

Yes. Each product also has a lot number that may be traced back to the manufacturer.

10. Do you offer Money-back guarantees?

No, we unfortunately dont. For those who prefer money-back guarantees, please order direct from the US website of the product you are interested in.

Please feel free to contact us at sales@wellnessdepotph.net or simply click HERE.

Thank you for viewing our site today.

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Contact Us: 09175026807 or 09999979047 or 02 507 9069 or 09175724244

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